In order to ensure customer satisfaction, we implement a vertically integrated After Sales Service system that facilitates direct inquiry and speedy response:
Our After Sales Service is completely complimentary unless a spare part change is required.
Our dedicated hotline is always ready to process customer inquiries and concerns.
We have a specialized team exclusive to TOTO.
Our team of experienced technicians is highly -trained to address any issues and/or concerns that may arise.
Our team has a standard response time of 3 x 24 hours in Jakarta.
For areas outside of Jakarta, the standard response time is less than 5 working days.
Thanks to our comprehensive network of sole distributors across the country, our spare parts are widely available and easily accessible.
We take customer feedback seriously and we strive to continually improve our service.